Shipping & Delivery
All prices on the website exclude shipping fees. Your BELLAMI Clip-in Hair Extensions are shipped from our facility in the Neatherlands.
We ship Monday through Friday, excluding weekends and EU holidays.
Orders placed before 12:00 PM (CET) will be shipped out that day! (MON-FRI)
To be eligible for 1-3 day express shipping orders must be in before 9:00 AM (CET)
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed an additional 3-5 business days. *(Note: All Shipping addresses are verified through UPS)
(PLEASE ALLOW 24-48 HOURS FOR UPS UPDATES)
UPS Standard: 5-7 business days
*(Excludes 1-2 Business days for processing)
UPS Express: 1-3 business days *(Excludes 1-2 Business days for processing)
EXCLUDES WEEKENDS & PUBLIC HOLIDAYS or POSTAL HOLIDAYS - We are NOT responsible if the package is not delivered in the guaranteed shipping times as it takes 1-2 business days to process the order and we cannot be held liable for UPS Guarantees.
Express shipping is only applicable Monday – Thursday and orders placed BEFORE 9am CST. Any orders placed on Fridays, Weekends, Postal & Public Holidays will be shipped on the next available shipping day. Express shipping time is not guaranteed. Overnight shipping time not guaranteed. Remote or rural areas can take 2-3 business days for delivery. This option may not be available for some locations, next fastest shipping option will be selected.
(PLEASE ALLOW 24-48 HOURS FOR UPS UPDATES)
International customers (outside of EU) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
International GROUND SHIPPING
NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks. Even more for slow-to-ship countries see below. We are not responsible for any delays caused by destination country's customs clearance processes. Shipping to certain countries may require additional shipping fee's due to the geographical location.UPS Standard Shipping:
6 - 10 Business Days Once Shipped (Excludes 1-2 Business days for processing)
(We are not responsible for any delays caused by destination country's customs clearance processes.)
UPS Express Shipping:
3-5 business days *(Excludes 1-2 Business days for processing)
(We are not held responsible for any delays caused by destination country's customs clearance processes.)
IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF EU:
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country.
Tracking Your Order:
Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped which may include your tracking number and a link to follow the journey of your package (if applicable).
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
***All STYLING TOOLS purchased with a discount code are considered FINAL SALE items and are not eligible for returns, exchange or warranty replacement. You may only return or exchange any BELLAMI Professional Styling Tools if the item was purchased at full price and a restocking fee will be deducted for the amount of $29.99 once returned***
BELLAMI CLIP-IN BANGS
***All BELLAMI CLIP IN BANGS are considered FINAL SALE items and are not eligible for returns or exchanges.***
BELLAMI CLIP & WRAP PONYTAILS
***All BELLAMI CLIP & WRAP PONYTAILS are considered FINAL SALE items and are not eligible for returns or exchanges.***
DELIVERY OF ITEMS:
In the event a customer’s tracking number states delivery was made to the customers address, BELLAMI Hair does not offer refunds if the item is claimed to not have been delivered. BELLAMI hair offers priority mail with signature confirmation for an additional $2.5 which can be purchased at checkout. If an item is not received when tracking information confirms delivery, please contact the designated shipping company (USPS or FedEx) for assistance.
Security confirmation may delay shipping times due to additional information required from customers in order to verify their purchases. This is another way we seek to create the most secure online shopping experience by preventing unauthorized purchases for our customers.
Security confirmation may be required if any of the below criteria are applicable:
- Billing address does not match the address on file with the credit card provider
- Shipping address is different from billing address
- Order total is greater than a designated value.
COUNTRIES WE DO NOT SHIP TO:
- Burkina Faso
- Cabo Verde
- Central African Republic
- Cote d'Ivoire
- Equatorial Guinea
- North Korea
- Sao Tome and Principe
- Sierra Leone
- South Africa
- South Sudan